Enterprise Portal & Content Management (EPC)

Enterprise Portal & Content Management (EPC)
Enterprise Portal & Content Management (EPC)

Complete Process Lifecycle Management

The EPC allows you to manage the entire process lifecycle. You design and build your processes in the Modeler, publish to the dynamic, user-specific Web Portal, and manage and improve them with the EPC’s business intelligence and performance tracking capabilities. Via the collaborative Web Portal, users can post feedback and change requests in web-based discussion forums that promote ongoing process lifecycle management. Reviewers and process owners are notified of change requests automatically via e-mail, and, when improvements are approved, subscribed employees receive automatic e-mail notifications, as well. As such, the EPC promotes a culture of continuous process improvement across the organization.

Comprehensive BPM Solution

The EPC is a comprehensive solution that meets the full spectrum of BPM requirements, from process lifecycle management (PLM) and business architecture (BA) to process automation with EPC Workflow. The EPC’s fully-integrated Workflow engine goes beyond basic lifecycle management, allowing you to reduce manual effort by automating human-centric processes, and mechanizing the end-to-end execution of system or integration-centric ones. Process automation dramatically reduces the risk of human error, saves time, and increases productivity. Unlike pure-play workflow tools, EPC’s core BA capabilities allow for an organizational blueprint that facilitates automation, and its PLM facilitates the ongoing updating and management of running workflows. The Workflow engine can be added as your project becomes more sophisticated, or at the outset as part of a comprehensive BPM initiative.

Business Architecture

Business architecture involves more than just the structure of business processes. It also entails the organization of departments, roles, documents, assets, and all other process-related information. The EPC’s object-oriented repository facilitates the management of your company’s business architecture. In the EPC, processes and all related information (such as organizational units, roles, resources, assets, documents, risks, and controls) are stored in separate libraries as “objects.” Because our centralized repository is “object-oriented,” processes and objects are managed independently of each other and have their own lifecycles. Your organization is constantly evolving; the object-oriented repository allows you to easily maintain a flexible organizational model.

Integrated GRC Capabilities

The EPC bridges the gap between business operations and Governance, Risk, and Compliance (GRC) management to create a sustainable process improvement and governance culture across the organization. Its process-centric approach to enterprise management aligns process improvement and GRC initiatives as ongoing programs rather than as one-time projects, integrating governance, risk, and compliance activities with day-to-day operations. With specific modules dedicated to rules, risks, controls, and audit management that integrate with all aspects of the process lifecycle, the EPC allows organizations to improve operational performance while ensuring compliance with corporate governance policies and external regulatory requirements.

Ease-of-Use

The EPC is designed for the business user. Non-technical process modelers and end-users can easily and intuitively interact with both its Modeler and the Web Portal. It requires very little end-user product training and is easily accepted by employees at all organizational levels, thereby reducing implementation costs.

Automated SOP Outputs

With the EPC, standardized, accurate, and up-to-date SOPs are just a few clicks away. You can automatically generate EPC Process Books to output EPC content into convenient, printable process documentation. You can predefine different company templates for different purposes; Process Books are ideal for detailed SOPs, training manuals, user guides, audit reports, and strategy meetings. While all information contained in the EPC is easily accessible via the user-specific, dynamic Web Portal, you can continue creating your existing process documentation, but without the manual effort. With the EPC, all information changes are controlled and versioned so that you can ensure that employees are using the latest policies, processes, and procedures.

Cost-Benefit

A comprehensive BPM program doesn’t have to break your budget. The EPC is one-third of the cost of comparable BPM products on the market, and is fully customizable to meet any organization’s unique needs. The EPC is modular, and advanced modules can be selected à la carte; you don’t pay for a lot of features you won’t use. You can start small and add modules as your organization and BPM initiative grow. Additionally, the EPC comes pre-loaded with process libraries and frameworks that accelerate program rollout by reducing the time required to model company processes. The EPC will also reduce Workflow implementation costs by allowing your company to deploy automated processes with minimal development and configuration.

Enterprise portals were traditionally the domain of very large, global organizations but as the business benefits of portals become visible, a large number of small and medium businesses (SMBs) are embracing portals technology.

TriumphSys develops and maintains a wide spectrum of portal and content management solutions to meet your specific needs of size, architecture, complexity, deployment and budgets. We have built solutions using Joomla, LifeRay, WebSphere, SharePoint as well as built solutions delivering custom functionality and integrating with other enterprise applications.

TriumphSys expertise spans across all major building blocks of portals and content management with thousands of microsites and tens of thousands of content containers, complex workflows for global organizations to simple, entry level portals for a small or medium enterprises who are just dipping their toes in the portal waters.

Some of the benefits of a portal and content management platform to a business or a government organization) are:

  1. Migrate business processes or parts thereof from physical & paper to electronic, providing speedier execution and significant reduction of operating costs. Almost any business process can be migrated to a portal and some common examples are:
    1. Customer service – customer can be provided with resources (training material, videos, FAQs) and self-service options to register service requests and track service progress on the portal. The customer gets flexibility (24*7) and reduces the service cost significantly for the organization
    2. Employee service – employees need to receive corporate communication, see and read new and existing policies, comply with requirements, put in and receive expense claims, provide time sheets and other project information for billing, receive salary details and other information. HR departments spend huge resources on servicing the employees and migrating these services to a portal provides 24*7 service to the employee and reduces the cost significantly for the organization
    3. Supply chain management – with an increasingly long and global supply chain, managing the procurement, production, distribution or collection workflow over the web helps overcome timezone and language challenges, follows the right sequence of activities between supply chain partners and reduces the operating cost significantly
    4. Community – today’s businesses increasingly depend on building communities of prospects, users, technologists, auditors, employees, customers and many other stakeholders that are crucial to company’s market position and long-term success. Portals are best (and probably the only) way to build and maintain such stakeholder communities for the organization

  2. Create and maintain sites, sub-sites and microsites to meet your specific needs – If you are a retail organization with 1000 locations, a common website servicing all 1000 stores becomes very customer unfriendly. You want to create 1000 websites (one for each store) so that each store can showcase its own promotions, directions, chat and support facilities, discounts, coupons, special merchandise offers and displays and up-to-the-minute (a celebrity chef visiting the store today!) information. While each store can maintain its own content, the site architecture allows a common theme, standardized data that cannot e modified by individual store, internal controls to make sure all published data is up to the corporate standards of ethics and accuracy can be implemented to give common and efficient administration capability.

  3. Security of portal data – This is an increasing concern among all businesses where hackers steal data such as credit card numbers & customer information, perform fraudulent transactions as well as stealing data for unscrupulous competitors who want to know your business plans, pricing, promotions and other confidential information. A good portal and content management strategy will empower you to overcome these security threats and exploit the full potential of your IT assets.

  4. Flexible and efficient content management – A website or a portal is only as good as the content it displays. Many excellent websites fall by the wayside as maintaining the content is too difficult or time-consuming or expensive. A good content management capability under the umbrella of a good portal architecture (that allows maximum re-use of content, ease of moving around and automated publishing-to-retirement cycle) is essential to translate your web investments into business benefits.
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Services

We are excellent in working with national teams. Skilled at translating business requirements into technical solutions.

Quality

Everything we produce should reflect a steadfast commitment to Excellence, our reputation depends on it, therefore our livelihood.

Service

We believe that all business is about people. Our goal has been to treat every client's project as if it were our own. Our reward has been overwhelmingly positive client feedback, and growth based upon referrals. Innovation

We want to give our clients the best that new technologies have to offer. That means learning and adapting efficiently in a market that quickly changes.

Our Strengths

Interact with cross-functional team members, including the business analysts. Coordinate with quality assurance, infrastructure and production support teams to support the software throughout.

Proactively work with system and data architecture groups to ensure robust designs.

The ability to successfully manage projects towards successful completion. Ability to write user documentation.

Meticulous attention to detail.