Global Field Support

Global Field Support
Global Field Support

Our Global Delivery Network & Field Services thrives upon a robust partner ecosystem, which allows us to leverage global sourcing to provide remote and onsite support and improve the ratio of remote vs. onsite and provide consistent high-touch, high quality services. Sreetech has an extensive network of field services partners spread across various geographies, providing near-shore presence with multi-lingual support for Break-Fix Support Services/desk-side/IMAC issues.

Following are Sreetech's Field Support services capabilities:

Hardware maintenance for a wide variety of equipment

  • Desktops and laptops
  • Network devices
  • Servers and storage systems
  • Peripherals

Provisioning Services

  • Desktop build and test staging (Network)
  • Deployment and project management
  • Extended support options
  • Remote deployment methodologies

Software Support

  • Tier 1& 2 commercial off-the-shelf software support (Microsoft, Linux, Unix, Cisco)
  • Tier 1 client unique(Bespoke) applications
  • Specialized software support for server OS environments

Flexible options

  • 5x8, 5x12, 7x12 or 7x24 support coverage
  • 2 hour, 4 hour, 8 hour, or Next Business Day (NBD) resolution times
  • Dedicated or dispatched staffing models, depending on requirements

 Why Sreetech?

  • Sreetech provides End-to-End Desktop & Network Life Cycle Management services
  • Sreetech is vendor agnostic
  • Improve mix of remote and onsite support
  • Deliver 65% of the desktop support remotely
  • Reduce desk-side visits by 20-30% through helpdesk
  • Reduce desk-side support costs by 10-15 % over the contract period
  • Sub-contractor’s managed under CAPP Framework. Provides quick start up and higher efficiency through E-Bonding
  • Dedicated partner management team at key locations across the globe
  • Focused team for asset procurement, contract negotiations, vendor management and spares management
  • Clients have an option to procure assets & spares under direct contract without having to pay mark-ups, pass-through fees to Sreetech
Krishnamrutam Infotech - To bring the Art to the Cart!

Sreetech’s expanded and enhanced network monitoring service can keep you alert of any problems before they can become service or security affecting. Many network monitoring services notify customers of their Internet connection status, and stop there. With Sreetech, not only can your Internet connection’s uptime and security be monitored, we can also monitor your server uptime and availability, in addition to hosted service ability as well.

Instant glance into your network

Keeping your network running at an optimal level is crucial to your day to day business practices, and helping maintain a constant level of security. Sreetech’s network monitoring service can help quickly identify, diagnose, and repair network issues and problems so you can concentrate on conducting business in a secure manner.

Monitor any location anywhere in the world

Regardless of your company’s geographic locations, you can maintain a constant, real-time overview of all of your network’s nodes and access points with our network monitoring service. When one network problem occurs, it can quickly impact other services, your employees, and ultimately, your customers. Maintaining a constant overview of your network and security will ensure that any problems that do occur can be addressed quickly and securely. In addition to services uptime and availability, Sreetech’s network monitoring can also provide you with a real-time view of inbound and outbound traffic patterns, bandwidth utilization, and data destination.

Sreetech Network Monitoring Benefits:

  • Monitor network traffic and nodes on a real-time basis
  • Quickly identify network problems and issues
  • Verify service uptime and performance
  • Track bandwidth usage for optimal speed and performance