Manage Desktop Services


Sreetech defines Managed Desktop Services (MDS) as End-to-End management of the desktop environment with a focus on lowering TCO by bringing in best practices that includes standardization, best of breed tools and latest technologies thereby reducing the desktop management complexity.

MDS focuses on:

  • Providing 'Touch-Free Global Desktop Services' which enable remote management of dispersed desktops from centralized locations
  • Standardization of desktops across the organization to ease administration
  • Proactively manage desktop environment by robust policy administration

MDS offers desktop/laptop hardware including the day-to-day responsibility for operating and managing the desktop environment on per desktop per month pricing model. The services include product procurement, support and professional services as they specifically relate to the ongoing operation and management of the desktop, including personnel resources, tools, assets etc. The components of MDS are as mentioned below:

Managed Desktop Services

  Global Integrated Service Desk
             

Service Desk

 

Client Application
Management
Services

 

Client Support
Services

 

Asset Management

 
  • Self Help
  • First & Second
    Level Support
  • Service Request
    Management
 
  • Application
    Packaging
  • Software
    Distribution
  • Image Management
  • Patch Management
 
  • Desk side Support
    Services
  • Break-Fix Support
    Services
  • IMACD Services
 
  • Procurement
  • Inventory
    Management
  • Asset Tracking
  • Change Detection
  • Contracts
    Management
  • License Management
 

Plan – Prepare – Design – Implement – Operate

Krishnamrutam Infotech - To bring the Art to the Cart!

Managed Desktop Services

Desktops, servers, and mobile devices are productive in every organization that uses technology. Being able to track hardware and software assets, whilst maintaining a secure operating environment, requires a practical approach to desktop management. TechArete’s Managed Desktop Service is a comprehensive system for fixed and mobile assets, providing detailed hardware and software asset management, powerful software deployment facilities, and leading edge policy-based security detection and remediation - in a single outsource solution.


Benefit

  • Plan your hardware and software upgrades more effectively based on accurate inventories.

  • Increase cost saving by harvesting unused licenses and negotiating license agreement.

  • Risk mitigation with policy based security management architectures.

  • Improve your Standard Operating Environment (SOE) with an effective deployment strategy for software and applications.

  • Fully managed service internationally with 24x7 security and deployment coordination.

  • Higher availability and reduced risks in partnering with a recognized telecommunications and services provider.

  • Access to industry experience, latest technologies and best practice release management based on ITIL principles and proven processes.

  • Provide option of up front capital costs for licensing or integration into operational costs.

  • Features

    TechArete uses best of breed technologies to manage your desktop environment from purchase to installation to retirement for:

    • Desktop hardware, including desktop hardware refresh projects.

    • Desktop operating systems, including operating system upgrades, service pack deployment, security patch management, vulnerability management and system configuration.

    • Desktop software deployment for new applications installations and upgrades.

    • Asset tracking and lifecycle management, including the ongoing management of a definitive software library.

    • Real time management reporting.

    • License management, including application usage and license recovery.

    • Inventory management, including application consolidation.